DRMASK.ORG, The website is an online shopping service mainly serves customers in Hong Kong.
By
using this website or ordering goods on this website, you have read and
fully accepted the following "General Terms and Conditions of Sale". In
addition, you also indicated that you are willing to receive
promotional and promotional emails from our company and partners. For
more information, please contact us via email info@drmask.org.
Commodity
The
goods you see on this website are subject to the actual quantity. If
the product you ordered is out of stock, our customer service team will
notify you by email to cancel the order or part of the advance shipment.
We will immediately deliver the goods to you, and the part that is
still owed to the order will be shipped to the future if the goods are
not canceled by us.
Member Points and Shopping Privileges
Exclusive
member points and benefits do not apply to this DRMASK.ORG online shopping, and selected customers can be given a coupon code.
Price
All
commodity prices are in Hong Kong dollars as the currency settlement
unit (unless otherwise specified) and commodity prices are based on the
prices currently listed on the official website. All order prices will
include tax rates and shipping costs.
When
using a bank credit card outside Hong Kong to purchase goods, foreign
currency exchange fees and bank handling fees may be incurred. And such
fees and handling fees will be paid by customers themselves.DRMASK.ORG
reserves the right to change the price of all goods, but the price
change will not affect the orders that have been accepted before the
price change without prior notice.
Pre-order items
Once
the pre-order product order is confirmed by Health Culture, it cannot
be cancelled, and the payment is non-refundable. Health Culture will
start placing orders for customers after receiving the pre-orders. Due
to the pre-order process and many uncertainties during the epidemic, the
ordered items may take a long time to wait.
Paid
pre-order products can use the "home delivery" service, as long as you
purchase over $1000 (including the value of the pre-order products
paid), you can have free delivery to your door. In case of any disputes
during the pre-order process, Health Culture reserves the right of final
decision. Health Culture reserves the right to amend the above terms
and conditions at any time without prior notice.
Payment method
DRMASK.ORG currently accepts payment by VISA and MasterCard and uses PAYPAL secure
payment system. Also, we accept PAYME, FPS and Bank Transfer.
Delivery service
We
do not provide overseas shipping, ONLY Hong Kong delivery. Goods will
generally be sent to the address shown in the order confirmation within 7
to 14 working days after the order is accepted (Monday to Friday,
except public holidays). If you need to ship overseas, please contact
our staff.
Please be patient for any delay of delivery during the covid19 pandemic. Due
to the recent development of the COVID19, to ensure the safety of our
members and delivery team and reduce physical contact, if there is any
confirmed case(s) of COVID-19 at the provided delivery address within
past 14 days, or the building has been listed in the compulsory testing
notice, delivery company may contact customer to collect their ordered
items at the lobby or main entrance of the building. Thank you for your
understanding and we hope you and your family are continuing to stay
safe and healthy.
Exchange service
Customers
can exchange goods within 5 days from the date of signing. However, the
following conditions must be met:-The original packaging of the goods
is complete, unopened and unused; and 2. The customer must provide the
original receipt and the relevant payment credit card.
Delivery error
DRMASK.ORG accepts the above replacement service only when the shipment is wrong.
To
request the return of goods, please contact the customer service
hotline or email to info@DRMASK.ORG from Monday
to Friday from 9am to 5pm.
Cancel order
Our system and DRMASK.ORG have the absolute power to unilaterally cancel orders for different reasons, including:
-Out of stock
-Unable to process payment information
-Unable to deliver the goods to the address provided
- Repeat orders
- Payment Fail
In the above cases, our customer service team will inform you by email within a reasonable time.
Compliance assurance rights and guarantees
DRMASK.ORG guarantees that the goods are not damaged / damaged.
DRMASK.ORG guarantees that the products sold by
DRMASK.ORG Group on this website are legal and genuine.
Customer account
You
can register a member account on this website. When registering, you
must fill in the registration information. Later, you will have a
personal login code in the form of an email address / password
combination. You can use the above code to verify your identity in order
to confirm the order. You have full responsibility for keeping and
using personal codes. If you find that your password is lost or stolen
or stolen by a third party, you must notify us immediately, we will
start an emergency suspension procedure to suspend your login to this
website, if you want to restore your login right, you must go through
the contact Make a clear request to the customer service department. You
will then receive the new password via email.
Data protection
We
attach great importance to protecting customer information. Therefore,
we strictly abide by various legal requirements on data protection in
local countries, including the collection, processing and use of your
personal data. We will ensure that the laws and rules protecting
personal data are observed.
Legal liability
DRMASK.ORG shall not bear any legal responsibility for any inconvenience, damage
or loss arising from the use of the website, including service
interruption, external invasion or computer virus.
Modify online shopping terms and conditions
DRMASK.ORG has the absolute right to update the above "Terms and Conditions of
Online Shopping" at any time. You can also link the contents of "Online
Shopping Terms and Conditions" at any time through any page of this
website to refer to the "Online Shopping Terms and Conditions"
applicable at that time.
Miscellaneous
Unless
you raise any objections, DRMASK.ORG may publicly disclose
that we are providing services to you and may use your name and logo to
identify you as our customer in promotional materials, customer
references and press release in.
Language
If
there are inconsistencies between the English and Chinese versions of
these Terms and Conditions, the English version shall prevail.
Law and jurisdiction
The
interpretation of these terms and conditions shall be implemented in
accordance with the laws of Hong Kong Special Administrative Region and
shall be bound and governed by them. Disputes arising from these terms
and conditions and related disputes must be tried by the courts of the
Hong Kong Special Administrative Region.